Services management : the new paradigm in hospitality /

Kandampully, Jay A.

Services management : the new paradigm in hospitality / - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007. - xv, 378 pages : Illustrations ;

Includes index.

0131916548


Hospitality industry - management.

TX 911.3 / KAN

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