The CRM handbook : a business guide to customer relationship management /
Dyché, Jill.
The CRM handbook : a business guide to customer relationship management / - Boston : Addison-Wesley, c2002. - xxiv, 307 pages : Illustrations ;
Includes index.
0201730626 (pbk. : recycled, acidfree paper)
Customer relations - management.
HF 5415.5 / DYC
The CRM handbook : a business guide to customer relationship management / - Boston : Addison-Wesley, c2002. - xxiv, 307 pages : Illustrations ;
Includes index.
0201730626 (pbk. : recycled, acidfree paper)
Customer relations - management.
HF 5415.5 / DYC