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Proactive customer service : transforming your customer service department into a profit center /

Brennan, Charles D.

Proactive customer service : transforming your customer service department into a profit center / - New York : AMACOM, c1997. - ix, 212 pages : Illustrations ;

Includes index.

ISBN: 0814403727

Subjects--Topical Terms:
Customer services - management.

LC Class. No.: HF 5415.5 / BRE

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