Customer service : (Record no. 2118)

MARC details
000 -LEADER
fixed length control field 00708cam a2200205 a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9780073545448 (alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0073545449 (alk. paper)
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF 5415.5
Item number LUC
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Lucas, Robert W.
245 10 - TITLE STATEMENT
Title Customer service :
Remainder of title skills for success /
250 ## - EDITION STATEMENT
Edition statement 4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication Boston :
Name of publisher McGraw-Hill,
Year of publication c2009.
300 ## - PHYSICAL DESCRIPTION
Number of Pages xx, 294 pages :
Other physical details Illustrations ;
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer services.
856 42 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html
856 41 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html
856 42 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Full call number Accession Number Koha item type
      GIMPA Main GIMPA Main Reference Section 2015-05-11 Purchase HF 5415.5 LUC 65060 Book
      GIMPA Main GIMPA Main General Stack 2015-05-11 Purchase HF 5415.5 LUC 65062 Book
      GIMPA Main GIMPA Main General Stack 2015-05-11 Purchase HF 5415.5 LUC 65061 Book

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