Managing services : (Record no. 3464)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00681cam a22001934a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0072464267 (alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0071194770 (international ed. : alk. paper) |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 9980.5 |
| Item number | DAV |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Davis, Mark M. |
| 245 10 - TITLE STATEMENT | |
| Title | Managing services : |
| Remainder of title | using technology to create value / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication | Boston : |
| Name of publisher | McGraw-Hill/Irwin, |
| Year of publication | c2003. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xvii, 443 pages : |
| Other physical details | Illustrations ; |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Service industries - technological innovations - management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Value analysis (cost control) |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations - management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Heineke, Janelle N. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Withdrawn status | Lost status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| GIMPA Main | GIMPA Main | Reference Section | 2006-03-01 | Purchase | HD 9980.5 DAV | 45416 | Book |