Understanding and managing customers/ (Record no. 4067)

MARC details
000 -LEADER
fixed length control field 00798cam a22002298a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0273685627
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9780273685623
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF 5415.5
Item number UND
245 00 - TITLE STATEMENT
Title Understanding and managing customers/
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication New York :
Name of publisher Financial Times Prentice Hall,
Year of publication c2005.
300 ## - PHYSICAL DESCRIPTION
Number of Pages xxi 340 p:
Other physical details Illustration;
500 ## - GENERAL NOTE
General note Includes index.
520 ## - SUMMARY, ETC.
Summary, etc This comprehensive textbook provides an easy introduction to the subject of customers and ensures that the needs of business students will be met in an up-to-date and innovative manner.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer services.
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Service �a la client�ele.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer services.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Doole, Isobel.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Lancaster, Peter,
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Lowe, Robin,
856 ## - ELECTRONIC LOCATION AND ACCESS
Link text download ebook
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Full call number Accession Number Koha item type
      GIMPA Main GIMPA Main Reference Section 2008-01-15 Donation HF 5415.5 UND GIMPA52900 Book

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