Customer focus : (Record no. 600)

MARC details
000 -LEADER
fixed length control field 01181cam a2200205Ia 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1560524855
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 817649657X
050 14 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF 5415.5
Item number LAN
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Langevin, Roger G.
245 10 - TITLE STATEMENT
Title Customer focus :
Remainder of title a strategy for success /
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi:
Name of publisher, distributor, etc. VIVA Books Private Limited,
Date of publication, distribution, etc. c2004.
300 ## - PHYSICAL DESCRIPTION
Extent x, 99 pages :
Other physical details Illustrations ;
490 1# - SERIES STATEMENT
Series statement Crisp Management Library ;
500 ## - GENERAL NOTE
General note Includes appendix.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note I. Customer Focus -- II. Quality Systems -- III. Market Research -- IV. Process Management -- V. Quality Improvement -- VI. Performance Measurement.
520 1# - SUMMARY, ETC.
Summary, etc. "As strategic concepts, customer driven quality and service have moved to the top of the list for most managers. A day does not go by without some reminder of how important these factors have become. The tools that this book uses to examine and develop these topics are both familiar and critical. Market research, quality systems and performance measures are an essential part of a sound strategy to deliver the best that can be achieved for any customer."--BOOK JACKET.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services - management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Total quality management.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Damaged status Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
      GIMPA Main Kumasi Campus General Stack 2007-06-15 Purchase   HF 5415.5 LAN 49502 2021-08-05 2021-08-05 Book

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