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Service Management : Operations, Strategy, Information Technology

By: Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill Education, c2019Edition: 9th edDescription: xx, 520 pages : IllustrationsISBN:
  • 9781260092424
  • 1260092429
Subject(s): LOC classification:
  • HD 9980.5 BOR
Contents:
PART ONE Understanding Services; 1 The Service Economy; 2 Service Strategy; PART TWO Designing the Service Enterprise; 3 New Service Development; 4 The Service Encounter; 5 Supporting Facility and Process Flows; 6 Service Quality; 7 Process Improvement; -- Supplement: Data Envelopment Analysis (DEA); 8 Service Facility Location; PART THREE Managing Service Operations; 9 Service Supply Relationships; 10 Globalization of Services; 11 Managing Capacity and Demand; 12 Managing Waiting Lines; 13 Capacity Planning and Queuing Models; -- Supplement: Computer Simulation; PART FOUR Quantitative Models for Service Management; 14 Forecasting Demand for Services; 15 Managing Service Inventory; 16 Managing Service Projects
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Holdings
Item type Current library Call number Status Date due Barcode
Book GIMPA Main Reference Section HD 9980.5 BOR (Browse shelf(Opens below)) Available 69184
Book Tokoradi Campus General Stack HD 9980.5 BOR (Browse shelf(Opens below)) Available 69185
Book Tokoradi Campus General Stack HD 9980.5 BOR (Browse shelf(Opens below)) Available 69186
Book Tokoradi Campus General Stack HD 9980.5 BOR (Browse shelf(Opens below)) Available 69187
Book GIMPA Main Reference Section HD 9980.5 BOR (Browse shelf(Opens below)) Available 69032
Book Kumasi Campus General Stack HD 9980.5 BOR (Browse shelf(Opens below)) Available 69033
Book Kumasi Campus General Stack HD 9980.5 BOR (Browse shelf(Opens below)) Available 69034
Book Kumasi Campus General Stack HD 9980.5 BOR (Browse shelf(Opens below)) Available 69035
Book GIMPA Main General Stack HD 9980.5 BOR (Browse shelf(Opens below)) Available 67862

Includes index.

PART ONE Understanding Services; 1 The Service Economy; 2 Service Strategy; PART TWO Designing the Service Enterprise; 3 New Service Development; 4 The Service Encounter; 5 Supporting Facility and Process Flows; 6 Service Quality; 7 Process Improvement; -- Supplement: Data Envelopment Analysis (DEA); 8 Service Facility Location; PART THREE Managing Service Operations; 9 Service Supply Relationships; 10 Globalization of Services; 11 Managing Capacity and Demand; 12 Managing Waiting Lines; 13 Capacity Planning and Queuing Models; -- Supplement: Computer Simulation; PART FOUR Quantitative Models for Service Management; 14 Forecasting Demand for Services; 15 Managing Service Inventory; 16 Managing Service Projects

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