Digital era governance : IT corporations, the state, and e-government /

Includes index.

Introduction: Information technology and public policymaking -- The theory of modern bureaucracy and the neglected role of IT -- Acquiring and managing government IT -- The comparative performance of government IT -- Explaining performance I : the impact of governance institutions and bureaucratic cultures -- Explaining performance II : competitive tension and the power of the IT industry -- Taxation : re-modernizing legacy IT and getting taxpayers online -- Social security : managing mass payment and responding to welfare state change -- Immigration : technology changes and administrative renewal -- New public management is dead, long live digital era governance -- Afterword : looking ahead on technology trends, industry organization and government IT.

This title explores the world of e-government - the use by government of IT to interact with citizens, businesses, and other governments, and the significant role of IT corporations in this process in seven countries. This work is useful for public managers, IT professionals, and business executives.