Keeping customers /
Material type:
TextSeries: The Harvard Business Review Book SeriesPublication details: Boston, MA : Harvard Business School Press, c1993.Description: xx, 384 pages : IllustrationsISBN: - 0875843336 (acidfree paper) :
- HF 5415.5Â KEE
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Book | GIMPA Main Reference Section | HF 5415.5 KEE (Browse shelf(Opens below)) | Available | 64789 |
Browsing GIMPA Main shelves, Shelving location: Reference Section Close shelf browser (Hides shelf browser)
| HF 5415.5 BRE Proactive customer service : transforming your customer service department into a profit center / | HF5415.5 DER Judgment on the front line : how smart companies win by trusting their people / | HF 5415.5 DYC The CRM handbook : a business guide to customer relationship management / | HF 5415.5 KEE Keeping customers / | HF 5415.5 LUC Customer service : skills for success / | HF 5415.5 LUC Customer service : skills for success / | HF 5415.5 PEP Managing customer relationships : a strategic framework / |
Articles originally published in the Harvard business review, 1968-1992.
Includes index.
Companion volume to: Seeking customers.
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