@book{1016,
	author = {Steadmon, Charles E. and Kasavana, Michael L.,},
	title = {Managing front office operations /},
	publisher = {Educational Institute of the American Hotel & Motel Association,},
	year = {c1988.},
	series = {Educational Institute Books},
	address = {East Lansing, Mich. :},
	edition = {2nd ed.},
	note = {Includes index.}
}