Kandampully, Jay A. <br/><br/>
Services management :  the new paradigm in hospitality / 

 - Upper Saddle River, N.J. :  Pearson Prentice Hall,  c2007. 
 - xv, 378 pages :  Illustrations ; 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0131916548 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry - management.
<br/><br/><label>LC Class. No.: </label>TX 911.3  / KAN