TY  - BOOK
AU  - Kandampully,Jay A.
TI  - Services management: the new paradigm in hospitality 
SN  - 0131916548
AV  - TX 911.3 KAN
PY  - 2007///
CY  - Upper Saddle River, N.J.
PB  - Pearson Prentice Hall
KW  - Hospitality industry - management
N1  - Includes index
UR  - http://www.loc.gov/catdir/toc/ecip061/2005027190.html
ER  -