@book{1087,
	author = {Evans, James R. and Lindsay, William M.},
	title = {The management and control of quality /},
	publisher = {South-Western,},
	year = {c2002.},
	address = {Cincinnati, Ohio :},
	edition = {5th ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy1514/2001020077-b.html}
}