@book{1114,
	author = {Liebowitz, Jay. and Agresti, William.},
	title = {Communicating as IT professionals /},
	publisher = {Pearson/Prentice Hall,},
	year = {c2006.},
	address = {Upper Saddle River, New Jersey :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip0513/2005014678.html}
}