@book{1121,
	author = {Snow, Roberta and Phillips, Paul H.},
	title = {Making critical decisions :},
	publisher = {Jossey-Bass,},
	year = {c2008.},
	address = {San Francisco :},
	note = {"Features an easy-to-use matrix for effective decision making."

Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0739/2007028791-d.html}
}