@book{1452,
	author = {Moen, Ronald D. and Nolan, Thomas W.},
	title = {Improving quality through planned experimentation /},
	publisher = {McGraw-Hill,},
	year = {c1991.},
	series = {McGraw-Hill series in industrial engineering and management science,},
	address = {New York :},
	note = {Includes bibliographical references and index.},
	url = {http://www.loc.gov/catdir/description/mh022/90024317.html}
}