how smart companies win by trusting their people DeRose, Chris. creator Tichy, Noel M. text New York Portfolio/Penguin c2012 monographic xiv, 274 pages. : Illustrations. ; The front line innovation factory -- Building the front line focused organization -- Starting at the top -- Teaching people to think -- Experiment to innovate on the front line -- Breaking down the hierarchy -- Investing in front line capability -- A never-ending process -- Corporate citizenship on the front line -- Conclusion. Includes index Customer relations Management - employee participation Organizational behavior Corporate culture HF5415.5 DER 9781591843887