00526cam a2200181 a 4500 0 0 0 GIMPA GIMPA REF 2015-04-10 Purchase 0 Z 711 REF 64574 2022-11-24 2023-02-23 BK 1622 1622 1563086247 (pbk.) Z 711 REF Reference and information services : an introduction / 3rd ed. Englewood, Colo. : Libraries Unlimited, 2001. xxiv, 617 pages : Illustrations ; Includes index. Reference services (Libraries) Information services. Bopp, Richard E. Smith, Linda C. BK