@book{1673,
	author = {Kottler, Jeffrey A.},
	title = {Beyond blame :},
	publisher = {Jossey-Bass Publishers,},
	year = {c1994.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0706/93035602-d.html}
}