@book{1941,
	author = {Poister, Theodore H.},
	title = {Measuring performance in public and nonprofit organizations /},
	publisher = {Jossey-Bass,},
	year = {c2003.},
	address = {San Francisco :},
	edition = {1st ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/bios/wiley042/2003005632.html}
}