tools for assessment and change Kraut, Allen I. text San Francisco Jossey-Bass Publishers c1996 1st ed. monographic xxviii, 417 pages : Illustrations ; Includes index. Organizational effectiveness - evaluation Employee attitude surveys Consumers - attitudes HD 58.9 ORG 0787902349 (acidfree paper) http://www.loc.gov/catdir/description/wiley035/96007804.html http://www.loc.gov/catdir/toc/onix07/96007804.html http://www.loc.gov/catdir/description/wiley035/96007804.html http://www.loc.gov/catdir/toc/onix07/96007804.html