00633cam a22001814a 4500020001500000050001900015100002200034245006600056250001200122260006100134300003800195500002000233650003700253700001900290942001200309952011500321999001500436  a027368367500aHD 9980.5bJOH1 aJohnston, Robert.10aService operations management :bimproving service delivery /  a2nd ed.  aHarlow, England ;aNew York :bFT/Prentice Hall,cc2005.  axix, 496 pages :bIllustrations ;  aIncludes index. 0aService industries - management.1 aClark, Graham.  cBK2lcc  00102lcc40aGIMPAbGIMPAcREFd2008-01-10ePurchasel0oHD 9980.5 JOHp52878r2022-12-06w2022-12-06yBK7i  c1973d1973