@book{1992,
	author = {Hickman, Craig R.},
	title = {Management malpractice :},
	publisher = {Platinum Press,},
	year = {c2005.},
	address = {Avon, Mass. :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip0511/2005011195.html}
}