Metters, Richard. <br/><br/>
Successful service operations management / 

 - Mason, OH :  South-Western,  c2003. 
 - xix, 374 pages :  Illustrations ; 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0324135564 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - management.<br/>Customer services - management - case studies.
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / MET