TY  - BOOK
AU  - Metters,Richard
AU  - King-Metters,Kathryn
AU  - Pullman,Madeleine
TI  - Successful service operations management
SN  - 0324135564
AV  - HF 5415.5 MET
PY  - 2003///
CY  - Mason, OH
PB  - South-Western
KW  - Customer services - management
KW  - Customer services - management - case studies
N1  - Includes index
UR  - http://www.loc.gov/catdir/enhancements/fy1505/2002073424-t.html
UR  - http://www.loc.gov/catdir/enhancements/fy1505/2002073424-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy1505/2002073424-b.html
ER  -