@book{2115,
	author = {Lovelock, Christopher H. and Wirtz, Jochen.},
	title = {Services marketing :},
	publisher = {Pearson/Prentice Hall,},
	year = {c2007.},
	address = {Upper Saddle River, N.J. :},
	edition = {6th ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip0618/2006024219.html}
}