Peelen, Ed. <br/><br/>
Customer relationship management / 

 - Harlow, England ;  New York :  FT Prentice Hall,  c2005. 
 - xvi, 433 pages :  Illustrations ; 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>027368177X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations - management.
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / PEE