TY  - BOOK
AU  - Peelen,Ed
TI  - Customer relationship management
SN  - 027368177X
AV  - HF 5415.5 PEE
PY  - 2005///
CY  - Harlow, England, New York
PB  - FT Prentice Hall
KW  - Customer relations - management
N1  - Includes index
ER  -