@book{2143,
	author = {Gordon, Ian.},
	title = {Relationship marketing :},
	publisher = {John Wiley & Sons Canada, Ltd.,},
	year = {c1998.},
	address = {Toronto :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/bios/wiley042/98134752.html}
}