00467cam a22001454a 4500 0 0 0 GIMPA GIMPA REF 2015-03-16 Purchase 0 HF 5415.5 DYC 63744 2022-12-09 2023-02-23 BK 2146 2146 0201730626 (pbk. : recycled, acidfree paper) HF 5415.5 DYC Dyché, Jill. The CRM handbook : a business guide to customer relationship management / Boston : Addison-Wesley, c2002. xxiv, 307 pages : Illustrations ; Includes index. Customer relations - management. BK