Brennan, Charles D. <br/><br/>
Proactive customer service :  transforming your customer service department into a profit center / 

 - New York :  AMACOM,  c1997. 
 - ix, 212 pages :  Illustrations ; 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0814403727 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - management.
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / BRE