TY  - BOOK
AU  - Brennan,Charles D.
TI  - Proactive customer service: transforming your customer service department into a profit center 
SN  - 0814403727
AV  - HF 5415.5 BRE
PY  - 1997///
CY  - New York
PB  - AMACOM
KW  - Customer services - management
N1  - Includes index
ER  -