@book{2185,
	author = {O'Neil, Sharon Lund. and Chapman, Elwood N.},
	title = {Your attitude is showing:},
	publisher = {Prentice Hall,},
	year = {c2002.},
	series = { Neteffect series. Job skills.},
	address = {Upper Saddle River, NJ :},
	edition = {10th ed.},
	note = {Authors' names appear in reverse order on 9th ed.}
}