international practice in IT-enabled public sector reform Heeks, Richard. text London New York Routledge c1999 monographic xxi, 386 pages : Illustrations ; Includes index. Public administration - data processing Administrative agencies - data processing - case studies Information technology - political aspects JF 1525 REI 0415190371 http://www.loc.gov/catdir/enhancements/fy0649/98045760-d.html http://www.loc.gov/catdir/enhancements/fy0649/98045760-d.html