@book{2255,
	author = {Kline, John A.},
	title = {Speaking effectively :},
	publisher = {Pearson/Prentice Hall,},
	year = {c2004.},
	series = {NetEffect series. Learning skills.},
	address = {Upper Saddle River, N. J. :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip045/2003013517.html}
}