@book{2283,
	author = {Lovelock, Christopher H.},
	title = {Services marketing /},
	publisher = {Prentice Hall,},
	year = {c1991.},
	series = {The Prentice-Hall series in marketing,},
	address = {Englewood Cliffs, N.J. :},
	edition = {2nd ed.},
	note = {Includes index.}
}