TY - BOOK AU - Lovelock,Christopher H. TI - Services marketing T2 - The Prentice-Hall series in marketing, SN - 0138070660 AV - HF 5415.122 LOV PY - 1991/// CY - Englewood Cliffs, N.J. PB - Prentice Hall KW - Professions - marketing KW - Service industries - marketing N1 - Includes index ER -