@book{2365,
	author = {Lehman, Carol M. and Dufrene, Debbie D.},
	title = {Business communication /},
	publisher = {South-Western/Thomson Learning,},
	year = {c2002.},
	address = {Cincinnati, Ohio :},
	edition = {13th ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy1514/00052641-b.html}
}