@book{3103,
	author = {Hoff, Lee Ann. and Adamowski, Kazimiera.},
	title = {Creating excellence in crisis care :},
	publisher = {Jossey-Bass Publishers,},
	year = {c1998.},
	address = {San Francisco :},
	note = {Includes bibliographical references and index.},
	url = {http://www.loc.gov/catdir/bios/wiley043/98018125.html}
}