@book{3221,
	author = {Kravitz, S. Michael.},
	title = {Managing negative people},
	publisher = {Viva Books Private Limited,},
	year = {2004.},
	series = {A fifty-minute series book,},
	address = {New Delhi :},
	note = {Includes bibliographical references and index.},
	url = {http://site.ebrary.com/id/10057984}
}