Service quality management in hospitality, tourism and leisure / 

 - Mumbai, India :  Jaico Publishing House,  2004. 
 - xvii, 339 pages :  Illustrations ; 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>8179921840 9788179921845 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism - management.<br/>Hospitality industry - management.<br/>Leisure industry - management.
<br/><br/><label>LC Class. No.: </label>TX 911.3  / SER