Service quality management in hospitality, tourism and leisure
Kandampully, Jay.
Mok, Connie.
Sparks, Beverley A.
text
Mumbai, India
Jaico Publishing House
2004
monographic
xvii, 339 pages : Illustrations ;
Includes bibliographical references and index.
Tourism - management
Hospitality industry - management
Leisure industry - management
TX 911.3 SER
8179921840
9788179921845