TY  - BOOK
AU  - Kandampully,Jay
AU  - Mok,Connie
AU  - Sparks,Beverley A.
TI  - Service quality management in hospitality, tourism and leisure
SN  - 8179921840
AV  - TX 911.3 SER
PY  - 2004///
CY  - Mumbai, India
PB  - Jaico Publishing House
KW  - Tourism - management
KW  - Hospitality industry - management
KW  - Leisure industry - management
N1  - Includes bibliographical references and index
ER  -