@book{3300,
	author = {Anupindi, Ravi.},
	title = {Managing business process flows :},
	publisher = {Pearson/Prentice Hall,},
	year = {c2006.},
	address = {Upper Saddle River, NJ :},
	edition = {2nd ed.},
	note = {Includes bibliographical references and index.}
}