01297cam a2200205Mc 4500 0 0 0 GIMPA GIMPA REF 2020-11-11 Purchase 0 HD 9980.5 BOR 69032 2020-11-11 2023-02-23 BK 0 0 0 GIMPA kcl GEN 2020-11-11 Purchase 0 HD 9980.5 BOR 69033 2020-11-11 2023-02-23 BK 0 0 0 GIMPA kcl GEN 2020-11-11 Purchase 0 HD 9980.5 BOR 69034 2020-11-11 2023-02-23 BK 0 0 0 GIMPA kcl GEN 2020-11-11 Purchase 0 HD 9980.5 BOR 69035 2020-11-11 2023-02-23 BK 0 0 0 GIMPA GIMPA REF 2021-04-12 Purchase 0 HD 9980.5 BOR 69184 2021-04-23 2023-02-23 BK 0 0 0 GIMPA tcl GEN 2021-04-12 Purchase 0 HD 9980.5 BOR 69185 2021-04-23 2021-04-23 BK 0 0 0 GIMPA tcl GEN 2021-04-12 Purchase 0 HD 9980.5 BOR 69186 2021-04-23 2021-04-23 BK 0 0 0 GIMPA tcl GEN 2021-04-12 Purchase 0 HD 9980.5 BOR 69187 2021-04-23 2021-04-23 BK 0 0 0 GIMPA GIMPA GEN 2018-11-20 Purchase 0 HD 9980.5 BOR 67862 2022-01-27 2022-01-27 BK 332 332 9781260092424 1260092429 HD 9980.5 BOR Bordoloi, Sanjeev Service Management : Operations, Strategy, Information Technology 9th ed. New York : McGraw-Hill Education, c2019 xx, 520 pages : Illustrations ; Includes index. PART ONE Understanding Services; 1 The Service Economy; 2 Service Strategy; PART TWO Designing the Service Enterprise; 3 New Service Development; 4 The Service Encounter; 5 Supporting Facility and Process Flows; 6 Service Quality; 7 Process Improvement; -- Supplement: Data Envelopment Analysis (DEA); 8 Service Facility Location; PART THREE Managing Service Operations; 9 Service Supply Relationships; 10 Globalization of Services; 11 Managing Capacity and Demand; 12 Managing Waiting Lines; 13 Capacity Planning and Queuing Models; -- Supplement: Computer Simulation; PART FOUR Quantitative Models for Service Management; 14 Forecasting Demand for Services; 15 Managing Service Inventory; 16 Managing Service Projects Service industries - management Fitzsimmons, James A. Fitzsimmons, Mona J. BK