TY  - BOOK
AU  - Zeithaml,Valarie A.
TI  - Services marketing: integrating customer focus across the firm 
SN  - 9780070964525
AV  - HD 9980.5 SER
PY  - 2007///
CY  - Toronto
PB  - McGraw-Hill Ryerson
KW  - Computer security
KW  - Data protection
KW  - Privacy, Right of
KW  - Elctronic data processing departments - security measures
N1  - Includes index
ER  -