@book{3342,
	author = {Reid, R. Dan. and Sanders, Nada R.},
	title = {Operations management :},
	publisher = {John Wiley & Sons Inc.,},
	year = {c2011.},
	address = {Hoboken, NJ :},
	edition = {4th ed.},
	note = {Includes appendix.},
	url = {http://catdir.loc.gov/catdir/enhancements/fy1008/2010286036-t.html}
}