@book{3413,
	author = {Woods, Robert H.},
	title = {Professional front office management /},
	publisher = {Pearson/Prentice Hall,},
	year = {c2007.},
	address = {Upper Saddle River, N.J. :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip064/2005035717.html}
}