Davis, Mark M. <br/><br/>
Managing services :  using technology to create value / 

 - Boston :  McGraw-Hill/Irwin,  c2003. 
 - xvii, 443 pages :  Illustrations ; 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0072464267 (alk. paper) 0071194770 (international ed. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - technological innovations - management.<br/>Value analysis (cost control)<br/>Customer relations - management.
<br/><br/><label>LC Class. No.: </label>HD 9980.5  / DAV